Complaints
We’re sorry you find yourself in the situation of having to deal with a product complaint. We’ll do our best to make the process as pleasant as possible and keep you informed throughout.
We’ll take you through the return process in 4 easy steps.
- Log into your account. Not registered? No problem, you can find your order using the order number.
- Select the product in question.
- Add details about the problem and choose how you would prefer to resolve the complaint.
- Send the product to us – by our shipping method or any way you prefer.
If you require assistance, give us a call on 777 511 114 or send us an email to support@sartorbohemia.com.
Back to online shopHow do I return defective goods?
To make a quick and easy claim, simply fill out the online form above. If you were logged in to your customer account when you made your purchase, you will see which items are still under warranty. Once you have completed the form, all the information you need to complete your claim will be displayed.
How do I check the status of my claim?
You will receive a confirmation email from us the moment your package arrives. We have 30 days to resolve the claim and inform you of the outcome. However, we always try to make it sooner.